Canvas quiz disconnects: what to do and what may show in the log
Steps to take when Canvas drops mid-quiz, plus how to document the situation for support.
Summary
Disconnects can create confusing timelines. The goal is to stabilize your connection, avoid repeated reload loops, and capture enough details to explain what happened.
Quick checklist
Before you start
- Check if other sites load; if not, switch networks (Wi‑Fi ↔ hotspot) if allowed.
- If Canvas is slow, avoid opening multiple new tabs to the quiz.
- If the page reloads, continue carefully—don’t spam the back/forward buttons.
- Keep a simple timestamp log for yourself (when it dropped, when it recovered).
If it happens anyway
- If the quiz is time-limited, contact course support immediately with your timestamps.
- Ask if the attempt can be moderated or re-opened (depends on course policy).
- Use the full guide for examples of what “disconnect” situations can look like in logs.